![]() In fact, much management advice on listening suggests doing these very things – encouraging listeners to remain quiet, nod and “mm-hmm” encouragingly, and then repeat back to the talker something like, “So, let me make sure I understand. ![]() Being able to repeat what others have said, practically word-for-word.Letting others know you’re listening through facial expressions and verbal sounds (“Mmm-hmm”). ![]() In our experience, most people think good listening comes down to doing three things: People’s appraisal of their listening ability is much like their assessment of their driving skills, in that the great bulk of adults think they’re above average. Chances are you think you’re a good listener.
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